Tracking shows my package was delivered but I can't find it, what do I do?

Please ensure you carefully check all possible delivery locations around your building. Occasionally tracking will show delivery of your package when it has only arrived at your local post office, so please allow up to 48 hours for final delivery.

Should your package still not be found by this time, please contact our team here.

Do you offer free shipping?

We offer free standard shipping on all U.S. orders via USPS. Expedited shipping options are available at check out, at varying rates based on destination and speed of delivery.

Where do you ship from?

All online orders are carefully packed by our team and shipped directly from our warehouse in Indiana.

Do you ship internationally?

We currently only offer shipping directly from our website to U.S. locations. LESSE products are available internationally through local retailers in more than a dozen countries. Explore our international stockists here.

How soon until my order ships?

Our team endeavors to ship out all orders within 1-2 business days. If you do not receive an automated email confirming your order has shipped within 3 business days, please notify our team here.

How will I know if my order has shipped?

As soon as your package is collected by the carrier, you will receive an automated email with tracking. Please note: it may take up to 24 hours for tracking to show the estimated date of delivery.

How long will it take for my order to arrive?

The timing of delivery depends on your location within the U.S. Most orders are delivered within 2-5 business days, with some slight delays common around the holidays and other busy shipping seasons. Expedited shipping options are available at checkout. Please note: once an order has shipped, we can no longer make any adjustments to your shipping timeline.