Are LESSE products natural?

All of our formulas are 100% natural—meaning all of our ingredients are derived from nature and non-synthetic sources. This ensures our ingredients are highly biocompatible, making them safer for sensitive or reactive skin.

Are LESSE products cruelty-free?

Yes, all of our products are certified Leaping Bunny cruelty-free.

Are LESSE products vegan?

All of our products are vegan, though we use ethically sourced beeswax and/or honey in our Soothing Lip Balm and Bioactive Mask.

Is LESSE safe for sensitive skin?

All of our formulas are clinically tested for sensitive skin and are safe for all skin types. Since we use 100% natural ingredients, our formulas are uniquely more biocompatible—meaning they are less likely to trigger an inflammatory response compared to traditional synthetic ingredients.

Are LESSE products custom formulated?

All of our formulas are 100% proprietary and custom formulated from scratch. Our founder personally and rigorously researches and thoughtfully selects each ingredient for its uncompromising benefits.

Where do you source your ingredients?

We source all of our ingredients from verified ethical partners around the world. Some of our ingredients we even grow on certified organic land, before wild harvesting and extracting on-site—using 100% solar powered technology.

Where are LESSE products made?

We make all of our products on the east coast of North America—in both the U.S. and Canada. With our headquarters in New York, this allows us to be close to production to ensure the utmost quality and integrity in every production.

What are the LESSE testing standards?

We have the highest testing standards. In addition to stability and shelf life, we send all of our formulas for third party clinical testing to ensure they are safe for use on all skin types. We also qualify for Good Manufacturing Practices standards; so every raw ingredient is tested once it arrives at our facility, then we micro test the bulk once it's blended, and finally we micro test the filled product. This ensures the highest quality and safety for every batch.

We have also started the process of running clinical trials for all of our formulas, with testing so far completed for the Every Tone SPF 30, Calming Cleanser, Essential Moisturizer, and Awakening Eye Cream.

Do LESSE products expire?

All skin care products have an expiry date, including ours. Find this printed on the box by the barcode. If you can't find it, our team can help. Reach out to us here.

How soon after opening should I use my LESSE products?

As shown on the product boxes, most of our formulas have a 6 month PAO—or 'product after opening'. Please ensure you use the full jar, bottle, or tube within 6 months of opening.

How should I store my LESSE products?

Be sure to store your skin care in a cool, dry place away from direct sunlight and extreme temperatures. The ideal climate for storage is between 68 - 75F, or 20 - 25C.

What are the benefits of a LESSE subscription?

With a subscription, save 15% on every order delivered seamlessly to your door. You control the frequency and will be able to edit, skip or pause your subscription at any time using your LESSE account.

Please note subscriptions require a minimum of 3 orders.

I just placed an order on your website. How will I know if it went through?

You will receive a confirmation email as soon as your order is placed. If you don't see this in your inbox or spam folder, please contact our team here.

How much is shipping?

We offer free standard shipping on all U.S. orders.

Expedited shipping options are available at check out, with varying rates provided based on destination and speed of delivery.

Which countries do you ship to?

Through our website, we currently only ship directly within the U.S.—but we sell internationally through our trusted retailers. Find your local retailer on our Stockist Page.

I received an order confirmation but my package still hasn't shipped. What should I do?

Wait times may be longer during busy periods. If your order hasn't shipped within 3 business days of receiving your order confirmation, please contact our team here.

Can I change or cancel my order once placed?

Our team processes and ships orders out as quickly as possible. Although we will always try to make changes, once your order is packed and taken to our shipping area, it cannot be amended or cancelled. Please contact our team here.

What should I do if my order arrived damaged or incorrect?

Please contact our team here.

Do you accept returns?

It may take a few weeks for your skin to adjust to new products. Please allow this time to see the effects of your LESSE formulas.

Unfortunately skin care cannot be resold once opened, so we don’t accept returns except in extenuating circumstances. If you have any questions on ingredients or usage, please ensure you contact our team prior to purchasing. Find more information on our Shipping and Returns page.

How do I use my discount code?

At checkout, you will see a box for promotional codes. Enter your discount code there before confirming your order. Please note discount codes cannot be used in conjunction with any other offer or promotion—and cannot be applied to already discounted subscription products.

Discount codes cannot be applied retroactively.

Do you offer gift cards?

Yes! You can purchase a gift card for your selected amount here.

How do I redeem a gift card?

Enter your gift card code (provided with your digital gift card via email) at checkout. The gift card value will be deducted from your order. If you have a balance remaining on your gift card, you can apply that to your next order using the same gift card code.