FAQs

What is different about LESSE products?

Since we absorb over 70% of what is absorbed by our skin, we believe skin is a health matter and critical aspect of our overall wellbeing. So we use only the highest quality organic ingredients, sourced from around the world, to develop formulations that show both immediate results and long-term benefits to skin’s health.

Our products are free from harmful chemicals and irritants, and use ingredients that are 100% organic to EU / Canadian standards –– eliminating over 1,300 ingredients that are still recognized as “organic” in the US.

 

How long will it take for my order to arrive?

If you live in the US, please allow up to 4 business days for your order to arrive. For all other countries, please allow up to 7 – 10 days for delivery.

Should you need to expedite your shipping, please contact us hello@lesseofficial.com.

 

I got my order confirmation email, but it still hasn’t shipped.

We try to send out all orders within 24 hours where possible, but please allow up to 2 business days for us to fulfill your order and send it out to you.

 

How is LESSE both a serum and a face oil?

A serum is made of finer molecules that absorb deeper into the skin and take effect on a molecular level. This is where you see long-term and ongoing improvements in areas such as reduction of fine lines, natural boosting of skin’s collagen, eradication of breakouts in acne-prone skin, and more.

An oil is comprised of larger molecules that remain on or close to the surface of the skin, yielding more immediate effects including softer and more nourished skin, balanced moisture levels, reduction of redness and inflammation, and more.

LESSE Balancing Face Oil is an oil-based serum, which means it does the work of both a serum and a face oil in one.

 

Is it formulated for all skin types?

The high quality, all-organic ingredients we use in our products are selected for their ability to balance your skin’s natural oils. That means if you have dry skin, your skin will naturally embrace the nourishing and moisturizing properties of the serum. If you have oily skin, using the LESSE serum will help to subside your body’s natural production of face oil so no more oiliness throughout the day!

Ingredients were specifically selected for their transformative abilities to help across all primary skin concerns, but if you have any specific questions about your skin type and the effect LESSE will have please email us hello@lesseofficial.com.

 

What if I have rosacea or sensitive skin?

We developed LESSE to be sensitive to all skin types, including skin that may endure rosacea or other chronic skin conditions –– but we recommend you consult your doctor or skincare professional if you have any specific concerns.

 

How do I incorporate LESSE into my skincare regime?

LESSE is designed to be an essential and versatile aspect of your daily skin ritual. We recommend applying a few drops, morning and night, to freshly cleansed skin –– prior to a moisturizer or SPF.

It can also be used to cleanse skin, remove makeup, or shave.

 

Where are your products made?

All of our products are manufactured in Canada, by an all-organic factory who source the highest quality of botanical ingredients from around the world.

 

Are your products vegan and cruelty-free?

All of our products are 100% vegan and we will never test any of our products on animals.

 

Is LESSE unisex?

Yes, all LESSE products are designed to be unisex. Perfect to share with partners or friends, or to keep all to yourself.

 

What is the shelf life of LESSE products?

We recommend you store your LESSE products in a cool, dry place where it is unlikely to experience direct sunlight. Since we use organic ingredients and avoid synthetic preservatives, we advise that you use your product within 6 months of opening.

 

Is your packaging recyclable?

We designed our packaging to be 100% recyclable. Please just ensure you properly wash bottles and jars prior to recycling or reusing.

 

Do you offer free samples?

At this time, we unfortunately do not have samples available. We are a small company and will announce the introduction of samples as we grow. Please sign up for our newsletter to stay informed.

We do, however, offer a 30-day free return on all products should you wish to try LESSE but have the option to receive a refund if it’s not quite right for you.

 

What is your returns policy?

We ask that you allow 2 weeks for your skin to adjust to LESSE, which is a standard throughout the industry. Should you decide it’s not quite for you, we offer a 30-day no questions asked free return on all items.

More information on our shipping and returns policy can be found here.

 

Why do you offer a subscription?

We offer a subscription to make your skincare regime even more seamless. Constantly changing products or suspending use while you wait for a new bottle can alter your skin’s response, so we offer a discounted subscription for those that love LESSE and want to use our products ongoing.

A fresh bottle of LESSE will arrive every 6 weeks to your door.

 

What is the commitment to subscribe to LESSE?

As this is a slightly discounted option, we ask that you commit to a minimum of 3 deliveries when you subscribe, which will last a total of 4.5 months.

If you are traveling or need to change the address or date of your subscription delivery, just email us hello@lesseofficial.com.

 

Have a question you don’t see answered above? Please reach out to our team and we will get back to you as soon as possible — hello@lesseofficial.com.

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