Below are our most frequently asked questions. If you have a question that isn’t listed, please contact our team at hello@lesseofficial.com and we’ll be happy to assist you. Our support email is checked frequently, Monday - Friday excluding public holidays.
What is different about LESSE products?
We think about skincare differently. Our approach is grounded in a belief that skincare is an essential aspect of our health, and products should be made in consideration of their impact both above and below the surface. We grow many of our ingredients and source others only from the most diligent, sustainable and ethical of partners. Our skincare is made to be both sensitive and effective, and is free from harmful chemicals and irritants. We have banned more than 1,300 ingredients commonly used in skincare in the US.
How will I know if my order went through?
As soon as your order is processed, you will receive an order confirmation email.
How much is shipping?
All U.S. orders include free shipping via USPS Priority Mail. You can choose to upgrade to expedited shipping, with calculated rates offered at checkout. All international orders ship via FedEx and calculated rates are shown at checkout.
Which countries do you ship to?
We currently ship directly to the U.S., Canada, Australia, and New Zealand. Our products are also available through select retailers within all of these regions plus the U.K., Germany, Canada, Denmark, Hong Kong, Mexico, and South Africa. Find a full list of stockists here
We will continue to expand into new countries on a continuous basis. To hear if LESSE is launching in your country, follow us on Instagram and sign up for our newsletter.
How quickly will my order ship?
All U.S. orders leave our California warehouse within 2-3 business days. International orders may require more processing and can take 4-5 business days to depart the warehouse.
Please note that processing for both U.S. and international orders may take more time over the holidays and during other busy periods.
How long will it take for my order to arrive once shipped?
Once an order departs our warehouse, it is usually delivered within 2-7 days. Tracking will be emailed to you as soon as your order is en route, but please reach out to our team if you have any questions.
To ensure you never have to wait for your refill, you can upgrade to a subscription and save 10-20% on every order. You can customize how frequently you receive a refill, skip orders if you’re traveling, and more.
I got my order confirmation email, but it still hasn’t shipped.
Our team works hard to try and ship all orders within 24 hours but please allow up to 2 business days for your order to depart our facility.
Can I change or cancel my order once it’s placed?
Our warehouse team processes orders quickly, so if you require any change to your order please email our team hello@lesseofficial.com as soon as possible with your order number in the subject line of the email. Our fulfillment center processes orders quickly and we are typically unable to make changes to orders once they have been placed. However, please email our team with the subject line "Cancel Order."
Do you accept returns?
It can take 2-3 weeks for skin to adapt to new products. Please allow this time for your skin to see the full benefits of LESSE.
We do accept returns for up to 30 days from the date of delivery.
More information on our shipping and returns policy can be found here.
Do you offer free samples?
Unfortunately, most sample sizes come in single use plastic and so we have refrained from offering these. Our team is working on a more sustainable sampling solution, which should hopefully be available very soon for select product.
What are the benefits of a LESSE subscription?
When you subscribe to your favorite LESSE products, you will receive a 10-20% discount on every order. You can customize your frequency, push back or skip a delivery as needed, and personalize your subscription so that it works best for you. It makes your skin care seamless, with a refill delivered to your door exactly when you need it.
Due to the significant discount, we ask that you commit to a minimum of 3 deliveries when you sign up for a subscription.
Do you offer a discount on first time purchases?
Yes! When you sign up to our newsletter, you’ll receive a code via email for 10% off your first order.
How do I use my discount code?
Enter your code at checkout and your discount will automatically be applied. Please note codes cannot be used in conjunction with any other offer.
Do you offer gift cards and how do I purchase one?
Yes we do. You can purchase a gift card for your preferred amount here.
Once ordered, your digital gift card will be emailed directly to the email address provided at checkout.
How do I redeem a gift card?
Enter your gift card code (provided with your digital gift card via email) at checkout. The gift card value will be deducted from your order.
If you have a balance remaining on your gift card, you can use that on another order.
What do I do if my order is incorrect or arrived damaged?
We deeply apologize for the inconvenience. Please email our team at hello@lesseofficial.com immediately with your order number, information/images of what was damaged or incorrect. We will ensure this is resolved right away.
What if my order has been marked as delivered, but I haven’t received it?
Occasionally mail carrier tracking will show a package as delivered when it has only arrived at its local distribution center. Please allow up to 2 business days after your tracking shows “delivered” for it to actually arrive.
If your order has not arrived within that time frame, please let us know at hello@lesseofficial.com immediately as your package may have been lost by the carrier. We will ensure this is resolved right away.
What if my order is lost in transit?
Please contact our team at hello@lesseofficial.com if your tracking is showing any issue or delay with your package, and we will assist you immediately.
Are your products organic?
In all of our products, we use more than 90% organic ingredients.
Are your products cruelty-free?
Our products are and always will be cruelty-free and free from animal testing.
Are your products safe to use during pregnancy?
All of our products are safe to use throughout every stage of pregnancy and breastfeeding.
Is LESSE for women or men?
LESSE is for everyone. All of our products are unisex, or non-binary. Perfect to share with your partner, roommate, or to keep all to yourself.
Is there an expiration on LESSE products?
All of our products are shelf stable for at least three years, but we recommend using them within 12 months of opening. Store in a cool, dry place throughout that time. It’s essential to keep organic products away from direct sunlight and intense heat.
Are your products formulated for all skin types?
Our products are developed to be equally sensitive and effective. The high quality, all-organic ingredients we use in our products are selected for their ability to balance all skin types — by regulating your skin's sebum. Your sebum is what regulates your skin's natural oil production, so an overactive sebum leads to oily and acne-prone skin. An under active sebum results in dry and irritated skin. When we bring that into balance while organically cleanser, exfoliating and fortifying skin, it thrives.
Please ensure you take the time to read the ingredient lists to ensure you don't have a specific allergy to any ingredients.
Are LESSE products safe for sensitive skin?
All LESSE products have been formulated to help soothe and strengthen sensitive or reactive skin. For those with hyper sensitive skin, we strongly recommend daily use of both the Regeneration Mist and Ritual Serum which are highly anti-inflammatory and calming.
What if I have rosacea?
We developed LESSE to be sensitive to all skin types, including skin that may endure rosacea, dermatitis or other chronic skin conditions –– but we recommend you consult your doctor or skincare professional if you have any specific concerns.
In what order should I use LESSE products?
1. Refining Cleanser
2. Bioactive Mask (1-3 times per week)
3. Regeneration Mist
4. Ritual Serum
Complete by applying an SPF of your choice in the mornings! In the evenings, for extra hydration, you can apply a layer of moisturizer on top of your Ritual Serum..
When can I expect to see results from using LESSE products?
Skin typically takes 10-14 days for skin to adapt to new products, so expect to see a shift in your skin within a few weeks. Within a few months, you will start to see dark spots and hyperpigmentation fade, a reduction in oily or dry patches, and less irritation/fewer flare ups.
Where are your products made?
All of our products are manufactured in Canada, by our all-organic factory partner. Many of the ingredients used are grown on the land right by our factory — and all other botanicals are sourced from verified sustainable and ethical partners around the world.
Is the Ritual Serum an oil?
It is an oil-based serum, which is perfect for both oily or dry skin. If you have oily or acne-prone skin, using an oil-based serum will help to prevent your skin from naturally overproducing oil—so that your skin is perfectly balanced.
Can I use LESSE with products from other skin care brands?
All of our products are safe to use with other skin care products, but reducing how many products you use is better for the planet and your skin (applying too many products morning and night can wear away at your skin barrier).
Can I use LESSE products with a retinol?
All LESSE products are safe to use if you are currently using a retinol, but we recommend skipping the Refining Cleanser on nights when you’re planning to apply retinol.
Are your products custom formulated?
All of our products are custom formulated. Our team works with a natural formulator, and we source all of our ingredients from verified ethical partners. Before producing our products in Canada.
What are botanicals and why are they included in your products?
Botanicals are natural extracts and oils from plants instead of synthetic ingredients which you will find in most mass-produced cosmetics. Extracts are highly concentrated so only a small amount is required for a high level of efficacy.
Why don’t you launch more products frequently?
We don’t believe in launching new products to simply drive sales, and we don’t follow trends. All of our formulas are truly essential and made intentionally, from our deep ingredient research to years of custom formulation and rigorous testing. We believe in creating only what is truly needed, and taking the time to ensure each formula is truly safe and effective.
What kind of testing do you put your products through?
We rigorously and methodically test all of our products for stability, compatibility, and more. All of our formulas are certified for Europe, Australia, Canada, the U.S., and more.
If you have any questions on our testing or claims, please contact our team at hello@lesseofficial.com.
Is your packaging recyclable?
Yes! Please wash all elements of the product packaging and recycle at home. For the Refining Cleanser, just cut the tube and clean out any remaining mixture before recycling. All shipping elements are made from recycled or recyclable paper too.
Have a question you don’t see answered above? Please reach out to our team and we will get back to you as soon as possible — hello@lesseofficial.com.